Refund policy

POLICY 3: Refund and Return Policy

Mystic Fern CBD Wellness Refund and Return Policy

Last updated: October 19, 2026

We want our customers to understand our return and refund process before placing an order.

Return Window

We propose accepting eligible returns within 30 days of delivery.

To request a return, contact [YOUR BUSINESS EMAIL] with your order number and the reason for the request.

This return window is a proposed store policy and should be confirmed before publication.

Condition of Returned Products

For health, hygiene, and product-safety reasons, we generally accept returns of eligible products only when they are unopened, unused, and in their original packaging.

Certain products may be excluded from change-of-mind returns where permitted by law.

These restrictions do not eliminate applicable rights concerning defective, damaged, misrepresented, or incorrectly supplied products.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please include:

Your order number.

A description of the problem.

Photographs of the item and packaging, if available.

We will review the issue and provide an appropriate remedy, such as a replacement, refund, or other remedy required by law.

Refunds

Once an eligible return is approved and received, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your payment provider.

Shipping fees will be handled according to the circumstances of the order, the disclosed policy, and applicable law.

Return Shipping

Customers are responsible for return shipping costs. For eligible returns due to a change of mind. If and item arrived damage please contact mystic fern before returning.We will work with you to arrange an appropriate shipping including return shipping when applicable. Please contact us at jessiecaudill152@gmail.com before shipping anything back. 

Please contact us for return instructions before sending a product back.

How to Request a Return

Email: jessiecaudill152@gmail.com

Subject: Return Request

Include your order number and a description of your request.

Contact

For return or refund questions, contact jessiecaudill152@gmail.com.